Yogsiddha Yoga Store
At Yogsiddha Yoga Store, your happiness is our priority. We are committed to giving you the highest level of customer service, and we stand behind every product we make. We guarantee that all Yogsiddha products are free from manufacturing defects and meet the highest quality standards. If you are not completely satisfied with your purchase, you are welcome to return or exchange your item.
RETURN AND EXCHANGE
• You can return an item within 7 days of its arrival.
• You can cancel your order at any time before it is shipped.
• Once an order has been shipped, the shipping amount cannot be refunded. You may request a refund of the product amount only, or an exchange of the item without the shipping amount, as per this policy.
• For an approved refund, the product amount (excluding shipping) will be refunded within 7 days after the returned item reaches our Yogsiddha yoga store.
WHEN RETURNS AND EXCHANGES MAY NOT BE ACCEPTED
We may not be able to accept a return or exchange in these situations:
• The item has been damaged or made defective by the customer. Opening the outer packaging just to check the item is fine.
• The item's value has dropped noticeably because it has been used or consumed, for example when the seal of the product has been broken.
• The item's value has dropped noticeably because of its time-sensitive nature and it can no longer be resold.
• The item was customized or made specially for you, which leaves us with a loss we cannot recover.
For any return or exchange, the customer bears the shipping and delivery cost for both directions, unless the discrepancy or defect is our responsibility.
INTERNATIONAL ORDERS
• Once an order has been shipped overseas, we cannot accept a return unless the item you receive is different from what you ordered or is defective.
• If you receive a defective item, please email us at yogsiddhayogastore@gmail.com
with:
– Photos of the defective item
– Your order number (for example, #000)
– The buyer's name
• Please send all of these details so we can resolve your case quickly.
HOW TO RETURN YOUR ITEM
1 Email us at yogsiddhayogastore@gmail.com.
2 Pack the item securely and send it through a reliable shipping provider.
3 We will process your refund within 7 days of receiving the returned item.
We want to make things right for you as quickly as possible. Once the returned item reaches us, we will inspect it for damage. If it is in good condition, we will go ahead and process your refund. Please note that return shipping and related costs are the customer's responsibility.
Send returns to:
ATTN: Returns
Phone: 8421238353
Email: yogsiddhayogastore@gmail.com
EASY 7-DAY RETURN AND EXCHANGE WINDOW
• All return and exchange requests must be made within 7 days of delivery.
• Depending on the situation, we will offer a store credit, repair, or replacement for damaged or defective items, or for size and comfort concerns.
• Store credit is offered as the resolution for these cases, and the customer ships the item to our address above.
WHEN WE REFUND TO THE ORIGINAL PAYMENT METHOD
We issue a refund to the original payment method only in these situations:
• We are unable to reship or deliver your order successfully.
• The item is out of stock or we cannot supply it.
For prepaid orders, the refund goes back to the original source, such as your card, UPI, or wallet. For Cash on Delivery (COD) orders, no refund is needed because payment is only collected on delivery.
In all other situations, we offer a replacement or store credit rather than a cash refund.
CHANGING OR CANCELLING AN ORDER
• You can request a change to your product, address, or other order details within 30 minutes of placing the order by contacting our customer support.
• Changes are subject to product availability.
• After 30 minutes, orders are usually already being processed and cannot be changed or cancelled.
• We do not offer refunds for a change of mind after this period.
DAMAGED, INCORRECT OR MISSING ITEMS
If something is wrong with your order, we are here to help.
ELIGIBILITY
You are eligible for a replacement or store credit if, within 7 days of delivery, you:
• Receive a damaged product
• Receive the wrong product or variant
• Find that one or more items are missing from your order
WHAT WE NEED FROM YOU
• Photos or videos of the product and the outer packaging
• A photo of the shipping label on the box
• An unboxing video. It may not be required in every case, but we strongly recommend recording one, especially for high-value orders.
HOW IT WORKS
1 Contact Yogsiddha within 7 days and share the details of your request.
2 Our team will review it and approve a replacement or store credit where applicable.
3 If the product needs to be returned, please send it within 7 days.
4 For missing items, once your claim is verified, we will dispatch the missing product free of cost.
5 For returned items, once the product is received and passes our quality check, we will ship the replacement or issue the store credit.
YOGA MATS AND ACCESSORIES NATURAL MATERIAL ODOR
Our mats are made from eco-conscious materials, including natural rubber and natural material blends. A mild to moderate rubber smell for the first few days is completely normal and is not a defect. We recommend unrolling your mat and airing it in a well-ventilated space for up to 4 days. If the smell is still unusually strong after proper airing, please contact us with details. In genuine cases, Yogsiddha will offer a replacement or store credit.
TINY HOLES ON THE MAT SURFACE
You may notice tiny pin-sized holes or micro-perforations on your mat. These are a natural feature of mats made from biodegradable rubber or TPE. They help with ventilation, reduce heat and moisture build-up, support better grip and traction, and come from our sustainable, eco-friendly production process. These tiny holes are not manufacturing defects and do not qualify for a return or replacement.
DEFECTS AND DAMAGE
For mats and accessories, you may request a replacement or store credit within 7 days of delivery if you find:
• Major surface defects such as tears, deep dents, or misprints
• Manufacturing issues that affect normal use
• Significant damage on arrival
We may ask for photos or a video to verify the issue.
COMFORT EXCHANGE
If a mat or accessory feels too hard, too soft, or slippery, you may request a one-time exchange or store credit within 7 days of delivery. The product must be in good condition, not excessively worn or damaged. Once an item has been exchanged or credited for comfort reasons, that specific item is not eligible for any further exchange.
COLOR CHANGE AND EXCHANGE CHARGES COLOR CHANGE
If you would like the same mat in a different color, a delivery charge of ₹250 applies.
PRODUCT EXCHANGE
If you would like to swap your mat for a different mat or another product, you will need to pay the price difference along with an additional delivery charge of ₹250.
NOT SATISFIED WITH YOUR PRODUCT
If you are genuinely not happy with the quality or your experience of a product, such as a mat, accessory, bowl, or meditation prop, you may request an exchange or store credit within 7 days of delivery.
• The product must be in good, usable condition, and not heavily used, soiled, or damaged.
• Every product leaving Yogsiddha has been checked and has passed our internal quality checks.
• In these cases, the customer bears the return courier charges.
• The resolution is an exchange or store credit only. We do not provide cash refunds for dissatisfaction.
STORE CREDIT AND QUALITY CHECK
When a return is approved for credit, the product first reaches our store and goes through a quality inspection, which takes 3 to 7 working days. After the inspection is approved, the store credit is issued within 3 business days.
REVERSE PICKUP AND SHIPPING SERVICEABLE PIN CODES
For most serviceable pin codes, Yogsiddha will arrange a reverse pickup for approved returns and exchanges. Our support team will share the pickup date and simple instructions with you.
NON-SERVICEABLE PIN CODES
If your pin code is not serviceable for reverse pickup, our customer support will let you know. In such cases, you may be asked to ship the product to our store, need to contact on 8421238353.
ISSUES CAUSED BY YOGSIDDHA
For problems that are our responsibility, such as a verified defect, damage, or a wrong item, a reasonable return shipping cost may be adjusted as credit.
WHEN WE MAY DECLINE A RETURN OR EXCHANGE
Yogsiddha reserves the right to decline a request in these cases:
• The request is raised more than 7 days after delivery.
• The product has been used, soiled, washed, or damaged beyond normal trial.
• The product belongs to a non-returnable category that was clearly indicated at the time of purchase.
• There is evidence of misuse, tampering, or deliberate damage.
In such cases, the product may be sent back to you, and no replacement, refund, or credit will be issued.
CASH ON DELIVERY (COD) ORDERS
• Payments made by Cash on Delivery are not eligible for cash refunds.
• For an approved issue on a COD order, we will provide a replacement or store credit, not a bank transfer or cash.
• If a COD order is not delivered, no payment is collected and no refund is needed.
COLOR AND APPEARANCE
We take care to photograph and edit our product images so that colors and details look as true to life as possible. Small differences in color or texture can still appear because of lighting, device screens, or display settings. These minor differences are not defects and are not grounds for a return, exchange, or refund.
CONTACT US
Our customer care team is happy to help.
Email: yogsiddhayogastore@gmail.com
Phone / WhatsApp: 8421238353
Working hours: Monday to Saturday, 10 a.m. to 6 p.m. IST
Thank you, Yogsiddha Yoga StoreTeam. We will always honor our promise to bring you premium quality, thoughtfully designed yoga products.